Customer Support Executive Needed
Vacancy: 02
Job Context
Customer Support Executive or Representative with English/Bengali.
Hello! We are looking for a talented, motivated, and tech-savvy individual to join our team of professionals and provide top-quality back-office solutions to our US customers.
Our clients, USA based photographers, Photo Studio service providers, so we are looking for dedicated, full-time CS agents (with great knowledge of English and Bengali) to be in charge of various CS-related processes and communicating with customers.
Job Responsibilities | Customer Support Executive
- Taking care of CS-related tasks
- Communicating with clients via provided channels
- Handling incoming calls, chats, texts, and emails
- File Upload & Download
- Working with documentation & provided software to perform CS duties
- Taking care of CS-related issues while ensuring low hold time, short conversations and quick resolution.
- Understand client requirements and suggest as per requirements.
- Resolving customer complaints and queries.
- Maintaining records of each phone call for future reference
- Following up with customers for any further information.
Employment Status
• Full-time
Educational Requirements | Customer Support Executive
• HSC, or Bachelor degree in any discipline
• Graduation from any Reputed University.
• Diploma / B.Sc. In Computer Science.
• Experienced on This Field will Get Higher Priority.
Experience Requirements: N/A
Additional Requirements
● Age 18 to 36 years
● Both males and females are allowed to apply
Job Location
- Nikunja 2, Khilkhet, Dhaka, Bangladesh
Salary
• Negotiable
Compensation & other benefits
• Salary Review: Yearly As per the company policy.
• Festival Bonus: 2
• Lunch Facilities: Full Subsidize.
• Breakfast/Lunch & Snacks.
• Unlimited tea & coffee.
• Excellent working environment.
• Annual pleasure tour.
• Profit share as per the company policy.
• Other benefits per company policy.
Online and Submit a cover letter explaining why you would be a great fit.
Send Your CV to cwacount21@gmail.com
